Managing Changes: Introducing Consumer Direction to Aging Network Management

The third webinar (April 2010) of the Administration on Aging’s four-part Consumer Direction Webinar Series will focus on consumer direction from the administrative perspective. This webinar will include the prevalence of consumer direction in existing states and what to consider when developing your operational plan including the following topics: early considerations, policies and procedures, training, monitoring and quality management, risk management, screening, and involuntary discharge.

View the webinar recording here