2019 Self-Direction Conference Breakout Session: What defines diversity in self-direction? How do we better serve those from immigrant communities, low income communities or families experiencing complex medical conditions? What is the role of the Fiscal Management Service (FMS) provider to support the ever-changing needs of these populations behind processing new hire paperwork? This dynamic presentation shows you steps that assist your business in addressing the changing needs of diverse populations. It includes mindfulness surrounding cultural sensitivities and different types of customers. The workshop includes case studies and personal stories that provide the scope and breadth of the current barriers faced by those wanting to self-direct. With the audience, they explore ways that with simple outreach efforts any FMS can engage in a deeper relationship with diverse people.