Artificial intelligence (AI) is no longer just a plot device in the movies. Natural language processing (NLP) is the use of software to process, analyze, and understand written data – much like the plans and notes we collect on the people we support. This form of AI is the future of what can be harnessed in home and community-based services to extract and quantify written words and study subjective information. This session examines data from a sample of 2,200 individuals from across the country who self-direct and how NLP can be applied to see satisfaction results based on different cohorts. This will be the trend of the future.
