2019 Self-Direction Conference Breakout Session: As the diversity of populations receiving both Medicaid and Medicare services across the country continues to grow, FMS providers may face challenges working with people from different cultures and backgrounds who may not be “fluent” in self-direction. The journey to cultural competency starts with an understanding of Title VI of the Civil Rights Act of 1964 and the National CLAS Standards (Culturally and Linguistically Appropriate Services). This session also introduces how an understanding of race, ethnicity, and culture (including one's own) is necessary to appreciate the diversity of human dynamics and to treat all participants and their caregivers effectively. Will you examine and broaden your cultural awareness, embrace diversity, and develop a heightened respect for people of all cultural groups? Will you take the journey towards cultural competence?
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