2017 Self-Direction Conference Breakout Session: True self direction in the Managed Long-Term Services & Supports (MLTSS) era shifts the focus for FMS providers to ensure compliance with both State and Managed Care plans. As the Managed Care Organizations partner with States to serve their Medicaid LTSS communities and programs, the role of the FMS entity can be leveraged. The ability to serve the participant and the State/MCO in a "dual customer" model requires dedication and mission-based focus on people and not just paychecks.
